I think one of the most common myths about brand voice is that it's a personality exercise.
This drives me mad!
Pick some adjectives. Include 'warm', 'friendly' and / or 'human'.
And...Done.
As a result, most brand voices are bland, inconsistent and trapped in a PDF.
BUT brand voice sits underneath differentiation, trust and conversion.
Which means it can directly drive revenue.
It's important, people!
Here’s my take:
Brand Voice Is Not A List of Adjectives.
Brand voice is NOT:
✨ “Bold”
✨ “Warm”
✨ “Innovative”
✨ “Authentic”
✨ “Disruptive”
Nice words. Zero revenue impact.
It’s not just:
🦁 The Hero
🎩 The Magician
🧠 The Sage
☺️ The Caregiver
Archetypes are lenses. They are not a system.
When brand voice lives in a PDF of traits:
👉🏻 Sales sounds different to marketing
👉🏻 Your website doesn’t convert
👉🏻 AI produces beige
👉🏻 The founder rewrites everything
Brand voice is:
✅ The language you use
✅ The language you avoid
✅ The messages you repeat
✅ The problems you obsess over
✅ The beliefs you defend
✅ And the words your customers already use
Brand voice
sits underneath:
✔ Differentiation
✔ Trust
✔ Conversion
✔ Investor confidence
When voice is inconsistent or forgettable, everything above it underperforms.
(Forrester found brand consistency can increase revenue by 23%.)
Your brand voice should be:
Systemised.
Repeatable.
Teachable.
Scalable.
Across people.
Across platforms.
Across AI.
Brand voice is not a personality exercise.
It directly links to revenue.
Book a call to talk about how to build a brand voice that brings in revenue.